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“We would have to go into a separate portal and manually rekey orders.” Errors and sub-optimal order management were major concerns.
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“We were on a different EDI solution that was not integrated with Netsuite,” Kyle said.
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Prior to integrating TrueCommerce EDI into its NetSuite enterprise resource planning system, eyebobs relied on manual efforts to process invoicing, advance ship notices and purchase orders. The eyewear company currently has more than 15 EDI trading partners, including some of the largest retailers worldwide. Kyle says that eyebobs, like many major retail brands, uses EDI to exchange key order-processing documents with its big-box retail partners, such as receiving EDI 850 purchase orders and sending EDI 810 invoices and EDI 856 advance ship notices. To bring the needed efficiency and accuracy to a diverse spectrum of retailer orders, to reduce manual efforts and to improve scalability, eyebobs implemented TrueCommerce EDI for NetSuite in 2014. And, of course, customers can order product online. In addition, the company has recently opened eyebobs-branded stores operated by the company. Efficient and accurate order processing is key because the eyebobs product line is sold from major retailers, including Neiman Marcus, Nordstrom, Von Maur, Macy’s, Bloomingdales, Dillards and more. The company, eyebobs, turned to TrueCommerce to leverage its trading partner connectivity and integrated capabilities for NetSuite ERP.īut for implementation of the TrueCommerce solution, eyebobs simply wouldn’t be able to process large retailer transactions properly, according to Susannah Kyle, director of IT at eyebobs. A leading provider of reading glasses, sunglasses and prescription eyewear that markets to the “irreverent and slightly jaded” found that it needed to sport something new itself: optimized order processing and supply chain efficiencies.